Services

As a strategist and designer I provide services along the entire product spectrum to small businesses and start ups. Beginning with ideation and strategy support and ending with the management of a full digital product design I use design thinking principles to help clients get a fresh perspective on their business and its opportunities. My business and strategy knowledge is supported by a decade of work as a financial journalist for publications like the Canadian Business Journal, the Financial Times Group and Business News Network. I offer my consulting services as packages.    If you don't find one that suits your needs drop me a line and we can discuss a custom solution.

60 Minute Digital Transformation Coffee

Free

You'll get a full hour of my undivided attention so you can introduce me to your business and we can discuss the opportunities that the digital world holds for your company.

Customer Consult

I'll connect with your customers to learn from them how they see your company, where you excel and where you can improve in order win more business.

You'll get a PDF breakdown analyzing who your customers are, what they think of your work and what services they value most.

Strategy Refresh

Could your strategy use an update? Even the most successful companies needs to revisit and renew their strategic goals every so often if they want to meet the changing needs of their clients and provide the best products and services possible.

There are all kinds of important exercises that can focus and improve small businesses but it's tough to know which are most valuable and how to go about exploring them. Let me lead the way.

After a sit down to understand where your business is today I'll guide you through a strategy design program that is crafted with your business in mind. If you're willing to commit the time to honing your business strategy with this package I'll commit to guiding you through the process so that you have a clear and actionable strategy on the other side.

Customer Experience Road Map

Do you have service business that is now interacting with customers in social media, real life and online through blogs, newsletters or emails? Interested in chat bots or the potential benefits of another new technology?

Companies are facing compliments and conversation on several different platforms but many haven't had a chance to sit down and establish a strategy for what each of these channels means to the business and what interaction best serves the company and its clients.

Let me work with you to understand how you serve your client and develop a communication and customer service system that showcases your skills and staff while meeting any concerns head on and in a manner that is true to your company's unique position in the market.

Usability & User Experience Testing

Interested in taking your app or digital experience to the next level? Maybe you need a fresh perspective on how users are engaging with your brand? Let's sit down and put together a testing regime so we can learn the strengths of your product and where it can be tweaked so that your users get the best experience possible.

Design Your Dream

Do you have an incredible idea for an app? A business that you've been planning on launching for years but aren't sure where to start? Let's talk and see if I can help you get your dream off the ground...